Every security solution should be supported by quality assurance so that clients have ongoing confidence in their safety and protection.  Quest Security Solutions achieves its commitment to quality through the implementation of methodical service and maintenance programs created for individual customers to support installed or existing security solutions.
 
The provision of these services ensures that our relationships with clients extend far beyond the installation of the security solution.  Our ongoing service, maintenance and assistance programs are the foundations of the successful and enduring client relationships upon which our business is built, and from which it continues to grow. 

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Scheduled Maintenance Programs
Our maintenance programs deliver confidence in function and reliability through scheduled equipment maintenance that involves cleaning, re-focusing, positioning and testing of equipment. Maintenance visits are an opportunity to provide additional client training when necessary, to offer upgrade advice and to assess any changes to the site that may require system modification to maintain the effectiveness of the security solution. Maintenance schedules are created according to client needs and demands, with programs tailored for each client.

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24-Hour Availability and Support
In addition to scheduled maintenance, our clients enjoy the full support of the Quest team and access to Quest services around the clock.  This includes 24-hour technical assistance with the capability of remote fault location and in most cases, immediate remote fault repair.  We provide 24-hour back to base alarm systems and random or on-demand remote access to CCTV data. While these applications provide high deterrent value, 24-hour monitoring substantially supports their operation, giving clients or security personnel immediate access to view or locate the source of a breach or security issue, and ensuring an immediate and appropriate response to such and event.

“The technician’s response times and professional attitude have always impressed me - be it for a minor glitch or a substantial modification.”
Mr Patrick Skagerfalt, Facilities Manager, International Grammar School

“I have found Quest Security team highly professional from installation, training and maintenance to quick response time with security issues.”
Mr Stephen Bowden, Property Manager, Newington College

“The suggested solution has significantly reduced the incidence of vandalism and provided useful footage for a range of incidents.”
Mr Michael Lowbridge, ICT Manager, Central Coast Grammar

“Peter Quinlan and his team at Quest displayed excellent attention to detail and professionalism during the whole process from tender submission, design and installation to post installation support."
Mr Graham Curley, IT Manager, Randwick City Council

“Their commitment to working through problems and receiving a good outcome was a credit to them.”
Ms Madeleine Borrey, Campus Manager, The Hills Grammar School.

“Peter Quinlan was meticulous in his assessment and planning for this project.  I highly recommend Quest Security Solutions for all your security surveillance needs.”
Mr Michael Eggenbuizen, Director of ICT, The King’s School

“Peter and his team have demonstrated professionalism and competence in all our dealings and I would not hesitate to recommend them.”
Mr Michael Lowbridge, ICT Manager, Central Coast Grammar